That is only a pattern Enterprise Analyst resume for freshers in addition to for knowledgeable job seekers in Finance area of enterprise analyst or system analyst. Whereas that is solely a pattern resume, please use this just for reference function, don’t copy the identical consumer names or job duties to your personal function. At all times make your individual resume with real expertise.

Identify: Justin Megha

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Enterprise Analyst, Enterprise Techniques Analyst

SUMMARY

Achieved in Enterprise Evaluation, System Evaluation, High quality Evaluation and Undertaking Administration with in depth expertise in enterprise merchandise, operations and Info Expertise on the capital markets area specializing in Finance similar to Buying and selling, Fastened Earnings, Equities, Bonds, Derivatives(Swaps, Choices, and so on) and Mortgage with sound information of broad vary of economic devices.
Over 11+ Years of confirmed monitor report as value-adding, delivery-loaded mission hardened skilled with hands-on experience spanning in System Evaluation, Architecting Monetary purposes, Information warehousing, Information Migrations, Information Processing, ERP purposes, SOX Implementation and Course of Compliance Tasks.
Accomplishments in evaluation of large-scale enterprise techniques, Undertaking Charters, Enterprise Requirement Paperwork, Enterprise Overview Paperwork, Authoring Narrative Use Circumstances, Purposeful Specs, and Technical Specs, knowledge warehousing, reporting and testing plans.
Experience in creating UML primarily based Modelling views like Exercise/ Use Case/Information Movement/Enterprise Movement /Navigational Movement/Wire Body diagrams utilizing Rational Merchandise & MS Visio.
Proficient as very long time liaison between enterprise and expertise with competence in Full Life Cycle of System (SLC) improvement with Waterfall, Agile, RUP methodology, IT Auditing and SOX Ideas in addition to broad cross-functional experiences leveraging a number of frameworks.
Extensively labored with the On-site and Off-shore High quality Assurance Teams by helping the QA workforce to carry out Black Field /GUI testing/ Performance /Regression /System /Unit/Stress /Efficiency/ UAT’s.
Facilitated change administration throughout complete course of from mission conceptualization to testing via mission supply, Software program Improvement & Implementation Administration in numerous enterprise & technical environments, with demonstrated management skills.

EDUCATION

Put up Graduate Diploma (in Enterprise Administration), USA
Grasp’s Diploma (in Laptop Functions),
Bachelor’s Diploma (in Commerce),

TECHNICAL SKILLS

Documentation Instruments UML, MS Workplace (Phrase, Excel, Energy Level, Undertaking), MS Visio, Erwin

SDLC Methodologies Waterfall, Iterative, Rational Unified Course of (RUP), Spiral, Agile

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Modeling Instruments UML, MS Visio, Erwin, Energy Designer, Metastrom Provision

Reporting Instruments Enterprise Objects X IR2, Crystal Studies, MS Workplace Suite

QA Instruments High quality Heart, Check Director, Win Runner, Load Runner, QTP, Rational Requisite Professional, Bugzilla, Clear Quest

Languages Java, VB, SQL, HTML, XML, UML, ASP, JSP

Databases & OS MS SQL Server, Oracle 10g, DB2, MS Entry on Home windows XP / 2000, Unix

Model Management Rational Clear Case, Visible Supply Protected

PROFESSIONAL EXPERIENCE

SERVICE MASTER, Memphis, TN June 08 – Until Date

Senior Enterprise Analyst

Terminix has roughly 800 customer support brokers that reside in our branches along with roughly 150 brokers in a centralized name middle in Memphis, TN. Terminix customer support brokers obtain roughly 25 million calls from prospects annually. Many of those buyer’s questions will not be answered or their issues will not be resolved on the primary name. Presently these brokers use an AS/400 primarily based customized developed system referred to as Mission to reply buyer inquiries into branches and the Buyer Communication Heart. Mission – Terminix’s operation system – supplies performance for gross sales, subject service (routing & scheduling, work order administration), accounts receivable, and payroll. This method is designed modularly and is troublesome to navigate for customer support brokers needing to help the client rapidly and knowledgeably. The quantity of time and effort wanted to coach a customer support consultant utilizing the Mission system is excessive. This mixed with low agent and buyer retention is expensive.

Buyer Service Console allows Buyer Service Associates to supply constant, enhanced service expertise, assist to the Clients throughout the Group. CSC is geared toward offering simple navigation, simple studying course of, decreased name time and first name decision.

Tasks

Assisted in creating Undertaking Plan, Street Map. Designed Necessities Planning and Administration doc.
Carried out Enterprise Evaluation and actively participated in shopping for Instrument Licenses.
Recognized subject-matter specialists and drove the necessities gathering course of via approval of the paperwork that convey their must administration, builders, and high quality assurance workforce.
Carried out technical mission session, initiation, assortment and documentation of consumer enterprise and practical necessities, resolution alternate options, practical design, testing and implementation assist.
Necessities Elicitation, Evaluation, Communication, and Validation in accordance with Six Sigma Requirements.
Captured Enterprise Course of Flows and Reengineered Course of to attain most outputs.
Captured As-Is Course of, designed TO-BE Course of and carried out Hole Evaluation
Developed and up to date practical use instances and performed enterprise course of modeling (PROVISION) to elucidate enterprise necessities to improvement and QA groups.
Created Enterprise Necessities Paperwork, Purposeful and Software program Necessities Specification Paperwork.
Carried out Necessities Elicitation via Use Circumstances, one to at least one conferences, Affinity Workouts, SIPOC’s.
Gathered and documented Use Circumstances, Enterprise Guidelines, created and maintained Necessities/Check Traceability Matrices.

Consumer: The Dun & Bradstreet Company, Parsippany, NJ Could’ 2007 – Oct’ 2007

Profile: Sr. Monetary Enterprise Analyst/ Techniques Analyst.

Undertaking Profile (1): D&B is the world’s main supply of economic info and perception on companies. The Level of Arrival Undertaking and the Information Upkeep (DM) Undertaking are the longer term purposes of the corporate that the corporate would transit into, offering an efficient methodology & environment friendly report era system for D&B’s purchasers to give you the chance buy reviews about corporations they’re making an attempt to do enterprise.

Undertaking Profile (2): The general function of this mission was constructing a Self Consciousness System(SAS) for the enterprise neighborhood for purchasing SAS merchandise and a Fee system was constructed for SAS. The system would offer sure mixture of merchandise (reviews) for Self Monitoring report as a basis for managing an organization’s credit score.

Tasks:

Carried out GAP Evaluation and documented the present state and future state, after understanding the Imaginative and prescient from the Enterprise Group and the Expertise Group.
Carried out interviews with Course of Homeowners, Directors and Purposeful Heads to assemble audit-related info and facilitated conferences to elucidate the impacts and results of SOX compliance.
Performed an lively and lead position in gathering, analyzing and documenting the Enterprise Necessities, the enterprise guidelines and Technical Necessities from the Enterprise Group and the Technological Group.
Co – Authored and ready Graphical depictions of Narrative Use Circumstances, created UML Fashions similar to Use Case Diagrams, Exercise Diagrams and Movement Diagrams utilizing MS Visio all through the Agile methodology
Documented the Enterprise Requirement Doc to get a greater understanding of consumer’s enterprise processes of each the initiatives utilizing the Agile methodology.
Facilitating JRP and JAD periods, mind storming periods with the Enterprise Group and the Expertise Group.
Documented the Requirement traceability matrix (RTM) and performed UML Modelling similar to creating Exercise Diagrams, Movement Diagrams utilizing MS Visio. Analysed take a look at knowledge to detect important findings and beneficial corrective measures
Co-Managed the Change Management course of for all the mission as a complete by facilitating group conferences, one-on-one interview periods and electronic mail correspondence with work stream homeowners to debate the affect of Change Request on the mission.
Labored with the Undertaking Lead in setting sensible mission expectations and in evaluating the affect of adjustments on the group and plans accordingly and performed mission associated displays.
Co-oordinated with the off shore QA Crew members to elucidate and develop the Check Plans, Check instances, Check and Analysis technique and strategies for unit testing, practical testing and value testing

Setting: Home windows XP/2000, SOX, Sharepoint, SQL, MS Visio, Oracle, MS Workplace Suite, Mercury ITG, Mercury High quality Heart, XML, XHTML, Java, J2EE.

GATEWAY COMPUTERS, Irvine, CA, Jan 06 – Mar 07

Enterprise Analyst

At Gateway, a Main Laptop, Laptop computer and Accent Producer, was concerned in two initiatives,

Order Seize Software: Goal of this Undertaking is to Develop Numerous Mediums of Gross sales with a Centralized Catalog. This mission entails extensive publicity in direction of Requirement Evaluation, Creating, Executing and Sustaining of Check plans and Check Circumstances. Mentored and educated employees about Tech Information & Firm Requirements; Gateway reporting system: was developed with Enterprise Objects operating in opposition to Oracle knowledge warehouse with Gross sales, Stock, and HR Information Marts. This DW serves the totally different wants of Gross sales Personnel and Administration. Concerned within the improvement of it utilized Full Consumer reviews and Internet Intelligence to ship analytics to the Contract Administration group and Pricing teams. Reporting knowledge mart included Wholesaler Gross sales, Contract Gross sales and Rebates knowledge.

Tasks:

Product Supervisor for Enterprise Degree Order Entry Techniques – Telephone, B2B, Gateway.com and Cataloging System.
Modeled the Gross sales Order Entry course of to eradicate bottleneck course of steps utilizing ERWIN.
Adhered and practiced RUP for implementing software program improvement life cycle.
Gathered Necessities from totally different sources like Stakeholders, Documentation, Company Objectives, Current Techniques, and Topic Matter Specialists by conducting Workshops, Interviews, Use Circumstances, Prototypes, Studying Paperwork, Market Evaluation, Observations
Created Purposeful Requirement Specification paperwork – which embody UMLUse case diagrams, Situations, exercise, work Movement diagrams and knowledge mapping. Course of and Information modeling with MS VISIO.
Labored with Technical Crew to create Enterprise Companies (Internet Companies) that Software may leverage utilizing SOA, to create System Structure and CDM for frequent order platform.
Designed Fee Authorization (Credit score Card, Web Phrases, and Pay Pal) for the transaction/order entry techniques.
Carried out A/B Testing, Buyer Suggestions Performance to Gateway.com
Labored with the DW, ETL groups to create Order entry techniques Enterprise Objects reviews. (Full Consumer, Internet I)
Labored in a cross practical workforce of Enterprise, Architects and Builders to implement new options.
Program Managed Enterprise Order Entry Techniques – Improvement and Deployment Schedule.
Developed and maintained Consumer Manuals, Software Documentation Handbook, on Share Level software.
Created Check Plansand Check Methods to outline the Goal and Strategy of testing.
Used High quality Heart to trace and report system faults and bug fixes. Written modification requests for the bugs within the utility and helped builders to trace and resolve the issues.
Developed and Executed Handbook, Automated Purposeful, GUI, Regression, UAT Check instances utilizing QTP.
Gathered, documented and executed Necessities-based, Enterprise course of (workflow/consumer situation), Information pushed take a look at instances for Consumer Acceptance Testing.
Created Check Matrix, Used High quality Heart for Check Administration, monitor & report system faults and bug fixes.
Carried out Load, stress Testing’s & Analyzed Efficiency, Response Occasions. Designed method, developed visible scripts with the intention to take a look at consumer & server aspect efficiency below numerous circumstances to determine bottlenecks.
Created / developed SQL Queries (TOAD) with a number of parameters for Backend/DB testing
Carried out conferences for mission standing, concern identification, and mum or dad process assessment, Progress Reporting.

AMC MORTGAGE SERVICES, CA, USA Oct 04 – Dec 05

Enterprise Analyst

The first goal of this mission is to switch the present Inside Going through Consumer / Server Functions with a Internet enabled Software System, which can be utilized throughout all of the Enterprise Channels. This mission entails extensive publicity in direction of Requirement Evaluation, Creating, Executing and Sustaining of Check plans and Check Circumstances. Calls for understanding and testing of Information Warehouse and Information Marts, thorough information of ETL and Reporting, Enhancement of the Legacy System coated all the enterprise necessities associated to Valuations from sustaining the panel of appraisers to ordering, receiving, and reviewing the valuations.

Tasks:

Gathered Analyzed, Validated, and Managed and documented the acknowledged Necessities. Interacted with customers for verifying necessities, managing change management course of, updating present documentation.
Created Purposeful Requirement Specification paperwork – that embody UML Use case diagrams, eventualities, exercise diagrams and knowledge mapping. Offered Finish Consumer Consulting on Performance and Enterprise Course of.
Acted as a consumer liaison to assessment priorities and handle the general consumer queue. Offered session providers to purchasers, technicians and inside departments on fundamental to intricate capabilities of the purposes.
Recognized enterprise instructions & targets which will affect the required knowledge and utility architectures.
Outlined, prioritized enterprise necessities, Decide which enterprise topic areas present essentially the most wanted info; prioritize and sequence implementation initiatives accordingly.
Present related take a look at eventualities for the testing workforce. Work with take a look at workforce to develop system integration take a look at scripts and make sure the testing outcomes correspond to the enterprise expectations.
Used Check Director, QTP, Load Runner for Check administration, Purposeful, GUI, Efficiency, Stress Testing
Carry out Information Validation, Information Integration and Backend/DB testing utilizing SQL Queries manually.
Created Check enter necessities and ready the take a look at knowledge for knowledge pushed testing.
Mentored, educated employees about Tech Information & Firm Requirements. Set-up and Coordinate Onsite offshore groups, Conduct Data Switch periods to the offshore workforce.

Lloyds Financial institution, UK Aug 03 – Sept 04

Enterprise Analyst

Lloyds TSB is chief in Enterprise, Private and Company Banking. Famous monetary supplier for thousands and thousands of consumers with the monetary sources to satisfy and handle their credit score wants and to attain their monetary objectives. The Undertaking entails an applicant Info System, Mortgage Appraisal and Mortgage Sanction, Authorized, Disbursements, Accounts, MIS and Report Modules of a Housing Finance System and Enhancements for his or her Web Banking.

Tasks:

Translated stakeholder necessities into numerous documentation deliverables similar to practical specs, use instances, workflow / course of diagrams, knowledge move / knowledge mannequin diagrams.
Produced practical specs and led weekly conferences with builders and enterprise items to debate excellent technical points and deadlines that needed to be met.
Coordinated mission actions between purchasers and inside teams and knowledge expertise, together with mission portfolio administration and mission pipeline planning.
Offered practical experience to builders through the technical design and development phases of the mission.
- Documented and analyzed enterprise workflows and processes. Current the research to the consumer for approval
- Participated in Universe improvement – planning, designing, Constructing, distribution, and upkeep phases.
- Designed and developed Universes by defining Joins, Cardinalities between the tables.
  - Created UML use case, exercise diagrams for the interplay between report analyst and the reporting techniques.
  - Efficiently carried out BPR and achieved improved Efficiency, Diminished Time and Price.
  - Developed take a look at plans and scripts; carried out consumer testing for routine to advanced processes to make sure correct system functioning.
  - Labored intently with UAT Testers and Finish Customers throughout system validation, Consumer Acceptance Testing to reveal performance/enterprise logic issues that unit testing and system testing have missed out.
    - Participated in Integration, System, Regression, Efficiency, and UAT – Utilizing TD, WR, Load Runner
    - Participated in defect assessment conferences with the workforce members. Labored intently with the mission supervisor to report, monitor, prioritize and shut bugs. Used CVS to take care of variations between numerous levels of SDLC.

Consumer: A.G. Edwards, St. Louis, MO Could’ 2005 – Feb’ 2006

Profile: Sr. Enterprise Analyst/System Analyst

Undertaking Profile: A.G. Edwards is a full service Buying and selling primarily based brokerage agency in Web-based futures, choices and foreign exchange brokerage. This website permits Customers (Monetary Consultant) to commerce on-line. The principle options of this website had been: Customers can open new account on-line to commerce equitiies, bonds, derivatives and foreign exchange with the Buying and selling system utilizing DTCC’s purposes as a Clearing Home agent. The consumer will get real-time streaming quotes for the foreign money pairs they chose, their present place within the foreign exchange market, abstract of labor orders, funds and present cash balances, P & L Accounts and accessible buying and selling energy, all repeatedly updating in actual time by way of dwell quotes. The location additionally facilitates customers to Place, Change and Cancel an Entry Order, Putting a Market Order, Place/Modify/Delete/Shut a Cease Loss Restrict on an Open Place.

Tasks:

Gathered Enterprise necessities pertaining to Buying and selling, equities and Fastened Incomes like bonds, transformed the identical into practical necessities by implementing the RUP methodology and authored the identical in Enterprise Requirement Doc (BRD).
Designed and developed all Narrative Use Circumstances and performed UML modeling like created Use Case Diagrams, Course of Movement Diagrams and Exercise Diagrams utilizing MS Visio.
Carried out all the Rational Unified Course of (RUP) methodology of utility improvement with its numerous workflows, artifacts and actions. Developed enterprise course of fashions in RUP to doc present and future enterprise processes. Established a enterprise Evaluation methodology across the Rational Unified Course of.
Analyzed consumer necessities, attended Change Request conferences to doc adjustments and carried out procedures to check adjustments.
Assisted in creating mission timelines/deliverables/methods for efficient mission administration.
Evaluated present practices of storing and dealing with vital monetary knowledge for compliance.
Concerned in creating the take a look at technique and assisted in developed Check eventualities, take a look at circumstances and take a look at instances
Partnered with the technical areas within the analysis, decision of system and Consumer Acceptance Testing (UAT).

Setting: Home windows XP/2000/NT, SOX, MS Workplace Suite, SQL, MS SQL Server, XML, HTML, Java, J2EE, JSP, Oracle, WinRunner, Check Director

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